My e-mail in box has way too many lines flagged for follow up. Yesterday I ran into one of the people who sent one of those flagged e-mails. I started to tell him that I’m not ignoring his request, but then I realized that’s not true. I back peddled and explained that I was not ignoring him on purpose.

No matter what the reason or excuse is, I don’t like the feeling of not being heard. And I don’t like making other people feel like I don’t care about them or their inquiry.